Accessible Customer Service Policy Our Commitment Trouw Nutrition Yantzi's Feed. is committed to excellence in serving all Customers, including people with disabilities, by striving to provide our goods and services in a manner that is accessible to everyone. Assistive Devices We recognize that some Customers may require the use of assistive devices to obtain, use or benefit from our goods & services. We will ensure that our staff are trained to appropriately interact with and provide assistance to our Customers, who use assistive devices. Communication We will communicate with people with disabilities in ways that take into account their disability. Service Animals We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. Support Persons A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises and fees will not be charged for support persons. Notice of Temporary Disruption In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Trouw Nutrition Yantzi's Feed. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the main entrance for the retail store and on our website at www.yantzifeed.com. Training Trouw Nutrition Yantzi's Feed will provide training to employees, who have direct interaction with the public. This training will be provided to staff six months after hiring and will include the following:
Feedback Process Feedback regarding the way Trouw Nutrition Yantzi's Feed. provide access to our goods & services can be made through: Phone: 1-800-387-2033 E-mail: ryan.yantzi@trouwnutrition.com Mail: Box 459, Tavistock, ON, N0B 2R0 Fax: 519-655-2463 OR In person by asking to speak to someone familiar with the Accessible Customer Service Policy. All feedback, including complaints, will be handled through a management review. Customers can expect acknowledgment of their feedback, once received, within 2 business days. Modifications to This or Other Policies Any policy of Trouw Nutrition Yantzi's Feed that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. |
